Earlier this week, Social Dynamx launched the industry's first scalable social customer care platform. Social Dynamx's solution, in conjunction to legacy CRM methods, offers support to larger enterprises and customer contact centers to manage and prioritize the millions of social conversations floating around the web. More than 70 percent of tweets to companies today go unanswered. If you think that percentage is scary - only 5 percent of Facebook wall posts on brand pages ever receive a response. With thousands and thousands of brand related talk buzzing around the net, it has become quite difficult to control and direct the massive influx of these social dialogues. This is where Social Dynamx comes in - here are some highlighted platform features: · Role-specific interface for agents, supervisors and managers · Automated prioritization and matching · SLA-driven analytics · Advanced conversation management · Enterprise-scale workflows across distributed teams · Continuous self-learning · Pre-built enterprise ecosystem integrations (CRM, Listening and Knowledge) To learn more about Social Dynamx and their revolutionary customer care platform - read here: Social Dynamx Social Software Targets Call Centers or Social Dynamx Joins Facebook Customer Care Market
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